Emergency Veterinary Care

After-Hours Emergency Services 

If your pet is experiencing an emergency outside of our operating hours, please contact Smart.Vet for virtual emergency veterinary care or one of the emergency pet hospital locations below. 

Smart.Vet Virtual Support

Smart.Vet is a virtual service that triages urgent health issues affecting our patients and provides veterinary advice and emergency referrals.

If your pet is experiencing an emergency outside of our operating hours, we recommend calling Smart.Vet. You can also book an appointment on their website.

Call: (647) 695-5411

What situations require emergency veterinary care?

The following situations are examples of emergencies that require immediate care:

• Severe bleeding or bleeding that doesn't stop
• Obvious signs of pain or extreme anxiety
• Choking, difficulty breathing, or continuous coughing/gagging
• Fractured bones or severe lameness
• Seizures and/or staggering
• Bleeding from nose, mouth, rectum, or blood in the urine
• Inability to urinate or pass feces, or pain associated with urinating or passing feces
• Severe vomiting or diarrhea; 2+ episodes in 24-hours
• Injuries to the eye(s)
• Your pet has ingested something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
• Heat stress or heatstroke
• Refusal to drink for 24 hours or more
• Unconsciousness

Emergency FAQs

Read through our most frequently asked questions below to learn more about bringing your pet in for an emergency appointment at Napanee Veterinary Hospital. 

• Do I need to call ahead?

  Napanee Veterinary Hospital provides emergency and urgent veterinary care for cats and dogs during our regular clinic hours. It's always best to contact us in advance if you can, but we understand that in emergency situations that's not always possible. 

  If we are unable to fit your pet into our schedule, we recommend that you visit the after-hours emergency vet location shown above. 

• When is your clinic open?

  Our veterinarians see emergency cases during our regular business hours:

  • Monday:08:00 am - 06:00 pm
  • Tuesday:08:00 am - 06:00 pm
  • Wednesday:08:00 am - 06:00 pm
  • Thursday:08:00 am - 06:00 pm
  • Friday:08:00 am - 05:00 pm
  • Saturday:Closed
  • Sunday:Closed

   

• How long will we have to wait to see the vet?

  Our Napanee animal hospital is just like a human doctor's office—it can be unpredictable and you may have to wait. 

  We cannot predict what cases we will see and when they will arrive. If possible, call ahead to find out whether we are able to provide emergency care for your dog or cat.

  If we are unable to fit an emergency appointment into our vet's schedule we recommend that you visit the 24/7 animal emergency hospital detailed above. 

• What happens if my pet needs to stay in the hospital?

  Some veterinary emergencies require intensive overnight care. 

  If your pet requires an extended hospitalization we will refer you to the nearest overnight emergency animal hospital and work with the team there to ensure your pet receives the best possible care. 

• What types of animals do you treat?

  Napanee Veterinary Hospital treats cats and dogs at our clinic.